Privacy Policy

1. About this Privacy Policy

Rapid Lending Group Pty Ltd (ABN 17 638 158 817) and its related bodies corporate (Rapid, we, us or our) respect your privacy and are committed to protecting your personal information.

This Privacy Policy is intended for Rapid Lending Group's corporate and investor-facing website. Customers or prospective borrowers dealing with Rapid Loans should refer to the privacy policy applicable to Rapid Loans and its lending services at https://rapidloans.com.au/legal-documents/

This Privacy Policy explains how we collect, hold, use and disclose personal information when you interact with Rapid Lending Group, including when you:

  • visit our website;
  • contact us about investment, funding or business opportunities;
  • engage with us as an investor, prospective investor, funder, adviser, business partner, supplier or other stakeholder; or
  • otherwise provide personal information to us.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What personal information do we collect?

We may collect personal information such as your name, business contact details, position, employer or organisation, together with information you provide when you communicate or otherwise interact with us.

Where required in connection with a funding or other commercial relationship, we may also collect identification, verification and due diligence information about relevant individuals.

When you use our website, we may collect technical information about your use of the website, including your IP address, browser and device information. Where this information identifies you or makes you reasonably identifiable, we will handle it as personal information in accordance with this Privacy Policy.

3. How do we collect personal information?

We generally collect personal information directly from you, including when you contact us, submit a website enquiry or engage with us regarding a funding or commercial relationship.

We may also collect information from your employer or organisation, representatives, professional advisers, service providers, business partners and publicly available sources.

4. How do we use personal information?

We may collect, hold, use and disclose personal information to:

  • respond to enquiries and communicate with you;
  • assess, establish and manage funding and other commercial relationships, including conducting due diligence and verification;
  • operate, secure and improve our website, systems and business operations; and
  • meet our legal, regulatory and governance obligations.

5. Disclosure of personal information

We may disclose personal information where reasonably necessary to:

  • companies within the Rapid Lending Group;
  • our existing and prospective funding partners where appropriate;
  • professional advisers, including lawyers, accountants, auditors and consultants;
  • banks, financial institutions and other transaction counterparties;
  • information technology, cloud hosting, website, communications and other service providers; and
  • regulators, government agencies, or other persons where required or permitted by law.

6. Overseas disclosures

Some of our service providers or other recipients may be located outside Australia. We take reasonable steps to ensure appropriate safeguards are in place to protect and secure your personal information to the extent it is transmitted outside Australia.

You may obtain more information about cross-border disclosures by contacting us via the contact details at the bottom of this policy.

7. Website information and cookies

Our website may use cookies and similar technologies to help operate the website, understand how it is used, maintain security and improve users' experience.

These technologies may collect information such as your IP address, browser type, device information, pages visited and information about how you interact with our website.

You may be able to control cookies through your browser settings. Disabling some cookies may affect the operation or functionality of the website.

8. Security and retention

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification and disclosure. We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required by law. Where personal information is no longer required, we take reasonable steps to destroy or de-identify it.

9. Access and correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date. To make a request, contact our Privacy Officer using the details below.

We will respond to requests in accordance with our obligations under applicable privacy laws. There may be circumstances where we are permitted to refuse access, in which case we will explain the basis for doing so where required.

10. How to contact us, and making a complaint

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or wish to make a privacy complaint, please contact:

Privacy Officer
Rapid Lending Group Pty Ltd
Email: privacy@rapidloans.com.au
Post: PO Box 429,Miami QLD 4220

If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner (OAIC).

Office of the Australian Information Commissioner
Telephone: 1300 363 992
Website: www.oaic.gov.au
Email: enquiries@oaic.gov.au
Post: GPO Box 5218, SYDNEY NSW 2001